Deputy Retail Operations Manager

Package Description

Location:  Repton School

Line Manager:  Retail Operations Manager

Weekly hours: 40 hours per week, 5 days out of 7, all year round

Salary: Up to £30,000 per annum

Job Introduction

Repton School is seeking a Deputy Retail Operations Manager to support the Retail Operations Manager on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop.  Leading the retail teams to ensure all locations have great people focussed on delivering an excellent customer experience.

Co-ordinating with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement. To act as an initial point of contact for all customer groups using the facilities within your control.

Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Snr and Repton Prep) as necessary, as well as other Repton Enterprise duties.

The deadline for receipt of applications is 28th November 2025

If you have any questions about submitting your application, please contact HR on hr@repton.org.uk

Main Responsibilities

Bring your energy, leadership, and passion for great service to a role where no two days are the same. As Deputy Retail Operations Manager, you’ll play a key part in supporting the Retail Operations Manager in delivering exceptional experiences across Repton School’s retail outlets, including our vibrant coffee shops and the busy School Shop. You’ll lead and inspire our retail teams, ensuring every location is staffed by people who are committed to providing outstanding customer service.

Working closely with colleagues and stakeholders across the School, you’ll help coordinate resources, communicate operational needs, and act as the first point of contact for all customer groups using the facilities under your care.

While the role is primarily based at the Senior School, you’ll work across both Repton Senior and Repton Prep sites as needed, alongside wider Repton Enterprises responsibilities, offering variety, visibility, and the chance to make a lasting impact.

Key Responsibilities

• Support the Operations Manager in setting, maintaining, and championing high standards across all outlets.

• Lead by example, bringing professionalism, positivity, and a proactive mindset to daily operations.

• Help motivate, coach, and develop staff to ensure consistent performance and a welcoming customer experience.

• Prepare and adjust staff rotas, balancing business needs with fairness, compliance, and clear communication.

• Maintain service consistency and ensure adherence to company policies and procedures across both sites.

• Take ownership of day-to-day operational decisions and confidently support the Operations Manager with larger ones.

This role is perfect for someone who thrives in a dynamic environment, enjoys leading people, and takes pride in delivering a polished, customer-focused service at every turn.

About Repton School

Repton is the ancient capital of Mercia, and the School, founded in 1557 from a bequest from Sir John Port of Etwall, was established on the site of a 7th century Anglo-Saxon Benedictine abbey and latterly a 12th century Augustinian priory and the School today incorporates many of the original buildings from the estate.

The School has over one thousand pupils across the Prep and Senior School, making it large enough to achieve excellence in and out of the classroom, yet small enough for individuals to grow and succeed. Repton and Repton Prep have always enjoyed a very close relationship and in 2020, the schools became a through-school.

At Repton Senior, each pupil, whether day or boarding, is a member of a House. Academic standards are high and creative activities, including music, art, drama and design, flourish. The School has a national profile in sport, in particular in football, hockey, cricket and swimming. Our pupils thrive both in and out of the classroom and they develop the skills, qualities and values that will lead to a successful life. 

Repton was one of the first British schools to set up overseas schools with the establishment of Repton School Dubai in 2007, and the development of a community of international schools is key to Repton’s future vision. Currently, Repton has schools in Dubai (2), Abu Dhabi (2), China, and Egypt, with plans to open a further four more over the next few years. Repton also includes five schools in the UK (Repton, Repton Prep, St Wystan’s, Vinehall and Marlborough House) with the ambition to grow its UK family of schools.