IT Service Desk Manager

Package Description

Location - Repton School and Repton

Contract - permanent  40 hours per week, between the hours of 8am and 6pm Monday to Friday and Saturday mornings (term time). Flexibility required to support evenings/weekends/out of hours on an ad hoc or emergency basis.

Holidays - 25 days paid holiday plus Bank Holidays and the Christmas close-down. Where Bank Holidays fall in term time they are classed as working days.

Salary - £37,000 - £40,000 per annum

Benefits:

Employer Pension Scheme

Sports Centre Membership

Employee Assist Programme

Job Introduction

Reporting directly to the Director of IT, the Service Desk Manager (SDM) is a new and pivotal role within the restructured ICT Department at Repton School. The SDM will lead the day-to-day operations of the service desk function, acting as the primary point of accountability for all incident management, service request fulfilment, and user-facing communications across the Repton Group of schools.

The SDM will be responsible for ensuring the ITSM ticketing system is managed effectively, with incidents triaged, prioritised, and resolved in line with agreed Service Level Agreements (SLAs). The postholder will serve as an escalation point for both users and technicians, drive continuous service improvement, and manage a team of IT Support Technicians to deliver a consistent, high-quality support service.

About Repton School

Repton is the ancient capital of Mercia, and the School, founded in 1557 from a bequest from Sir John Port of Etwall, was established on the site of a 7th century Anglo-Saxon Benedictine abbey and latterly a 12th century Augustinian priory and the School today incorporates many of the original buildings from the estate.

The School has over one thousand pupils across the Prep and Senior School, making it large enough to achieve excellence in and out of the classroom, yet small enough for individuals to grow and succeed. Repton and Repton Prep have always enjoyed a very close relationship and in 2020, the schools became a through-school.

At Repton Senior, each pupil, whether day or boarding, is a member of a House. Academic standards are high and creative activities, including music, art, drama and design, flourish. The School has a national profile in sport, in particular in football, hockey, cricket and swimming. Our pupils thrive both in and out of the classroom and they develop the skills, qualities and values that will lead to a successful life. 

Repton was one of the first British schools to set up overseas schools with the establishment of Repton School Dubai in 2007, and the development of a community of international schools is key to Repton’s future vision. Currently, Repton has schools in Dubai (2), Abu Dhabi (2), China, and Egypt, with plans to open a further four more over the next few years. Repton also includes five schools in the UK (Repton, Repton Prep, St Wystan’s, Vinehall and Marlborough House) with the ambition to grow its UK family of schools.