Hospitality and Retail Team Member

Package Description

Job Title: Hospitality and Retail Team Member

Location: Repton School

Reporting to: Operations Manager

Hours of work: Casual - to meet the needs of the business

Salary: £15.75 per hour, inclusive of holiday pay.

Job Introduction

Repton School is looking for a Hospitality and Retail Team member to provide a warm, friendly and efficient Hospitality service to our pupils, staff and visitors. The successful candidate will ensure exceptional service standards are delivered and always maintained in line with the school’s expectations.

This will be a varied role covering the schools Coffee Shops, assisting the hospitality team, and working VIP events providing formal dinner service or drinks.

While this role is predominantly based at the Senior School site, it will also cover Repton Prep School and Repton Enterprises as necessary.

For a detailed description of duties and benefits please view the Candidate Information Pack. 

Please submit your application online by 26th September 2026.

Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk.

Main Responsibilities

• Create a warm and welcoming environment for our pupils, parents, staff and visitors
• Ensure that all requests and queries are responded to promptly and effectively and an exceptional service is always delivered
• Familiarise yourself with the product range available to answer any questions that customers may have
• Ensure an efficient and safe delivery of all food and beverage orders in line with expectations ensuring an exceptional level of service is always maintained
• Set up and clear down areas of responsibility in a timely manner
• Act as an ambassador for the department when dealing with a customer complaint and ensure they are escalated in the correct manner to ensure a speedy resolution
• Assist the Chef with the preparation, cooking and service of food, ensuring the cleanliness of the kitchen is always maintained to a high level
• Ensure compliance with the agreed health and safety policy and the completion of daily due diligence diary, adhering to COSHH regulations regarding food, equipment, materials and general safety.

The Ideal Candidate

• You must be a friendly outgoing person who is a good communicator, able to engage positively across a wide range of customers and colleagues.
• You must possess strong customer and personal service skills and have a proven track record of customer service achievements
• Ability to work as part of a team
• Able to build and maintain relationships with colleagues and customers, with strong focus on their needs
• Level 2 / basic food safety certificate (or willingness to complete)
• Attention to detail
• IT skills translatable to the use of the schools EPOS system Candidate Profile
• High energy, resilient, can-do attitude, proactive and flexible approach
• Able to work calmly under pressure.
• Keen to support staff and pupils, whilst working towards the school’s ethos & objectives
• Confident verbal communicator, able to communicate effectively with professionals, staff, pupils and contractors
• Well organised, used to working accurately at pace
• Care and attention, particularly for all aspects of food presentation & safety
• Full UK driving license (Desirable)

About Repton School

Repton is the ancient capital of Mercia, and the School, founded in 1557 from a bequest from Sir John Port of Etwall, was established on the site of a 7th century Anglo-Saxon Benedictine abbey and latterly a 12th century Augustinian priory and the School today incorporates many of the original buildings from the estate.

The School has over one thousand pupils across the Prep and Senior School, making it large enough to achieve excellence in and out of the classroom, yet small enough for individuals to grow and succeed. Repton and Repton Prep have always enjoyed a very close relationship and in 2020, the schools became a through-school.

At Repton Senior, each pupil, whether day or boarding, is a member of a House. Academic standards are high and creative activities, including music, art, drama and design, flourish. The School has a national profile in sport, in particular in football, hockey, cricket and swimming. Our pupils thrive both in and out of the classroom and they develop the skills, qualities and values that will lead to a successful life. 

Repton was one of the first British schools to set up overseas schools with the establishment of Repton School Dubai in 2007, and the development of a community of international schools is key to Repton’s future vision. Currently, Repton has schools in Dubai (2), Abu Dhabi (2), China, and Egypt, with plans to open a further four more over the next few years. Repton also includes five schools in the UK (Repton, Repton Prep, St Wystan’s, Vinehall and Marlborough House) with the ambition to grow its UK family of schools.